Team Leadership:
Lead a team of system administrators, ensuring high performance and professional growth on the classified environment.
Foster a collaborative team environment and promote knowledge sharing.

System Administration:
Oversee installation, configuration, and maintenance of servers, workstations, and network devices.
Ensure smooth operation of Windows and Linux systems, managing updates, patches, and backups.

Network and Security Management:
Manage network infrastructure, ensuring reliable and secure connectivity.
Implement security measures, conduct audits, and address vulnerabilities.
Management of the multiple classified infrastructures of the EEAS.

Project Management:
Lead IT projects from planning to completion, ensuring timely and on-budget delivery.
Coordinate with departments and stakeholders to align IT initiatives with organizational goals.

Client and Stakeholder Relations:
Serve as the primary point of contact for IT-related queries and issues.
Establish strong relationships with internal clients and external partners.

Continuous Improvement:
Identify and implement process improvements to enhance efficiency and effectiveness.
Stay current with industry trends and recommend new solutions.


Achievements:

System Optimization: Successfully led the optimization of multiple network infrastructures, resulting in an increase in overall performance and a significant reduction in latency.

Infrastructure Integration: Managed the seamless integration of new classified network infrastructures, enhancing security and operational efficiency without disrupting ongoing activities.

Disaster Recovery Implementation: Designed and implemented a comprehensive disaster recovery plan for classified environments, ensuring minimal downtime and data loss in case of emergencies.

Security Enhancements: Implemented advanced security protocols across multiple networks, reducing security incidents and ensuring compliance with stringent security standards.

Cross-Functional Collaboration: Collaborated with cross-functional teams to deploy a unified communication system across multiple classified networks, improving inter-departmental communication and coordination.

Infrastructure Management: Successfully managed and optimized customers' IT infrastructures to ensure peak performance and reliability.

System Deployment and Maintenance: Expertly installed, configured, monitored, and maintained VMware environments, including vSphere, HA, and vMotion.

Security Solutions: Implemented robust security measures, including firewalls and antivirus software, to safeguard client systems.

Backup and Recovery: Designed and executed comprehensive backup strategies utilizing NT Backup, Symantec, and Veeam to ensure data integrity and disaster recovery.

Process Automation: Developed and maintained automation scripts using PowerShell and Batch, significantly enhancing operational efficiency.

Technical Support: Provided high-level technical support, swiftly diagnosing and resolving complex IT issues to maintain uninterrupted system functionality.

Project Management: Led web deployment projects and managed web development initiatives, ensuring on-time and successful project completion.

Client Collaboration: Served as the primary point of contact for clients, fostering strong relationships and coordinating with partners to deliver seamless IT solutions.

Web and Email Administration: Managed web hosting environments (IIS, Apache, Plesk), domain names, and Microsoft Exchange mailboxes, ensuring reliable and efficient operations.

Sales and Consultancy: Delivered expert consultancy services, recommended tailored IT solutions, and facilitated hardware and software sales to meet clients' needs.

Infrastructure Project Manager: Led infrastructure projects using ITIL and Prince2 methodologies.

Project Management: Oversaw various types of projects, including migrations and installations for both virtual (VMware) and physical servers.

Active Directory Migration: Managed the migration and decommissioning of Active Directory domains, focusing on project-side activities.

Needs Analysis: Conducted thorough needs analysis and developed cost structures to ensure project feasibility and budget adherence.

Project Monitoring: Monitored project implementation, ensuring compliance with schedules and controlling project costs.

Team Coordination: Coordinated efforts across multiple project teams, ensuring alignment and successful project delivery.

Terminal Server to VMware View Migration: Successfully managed the migration from Terminal Server to VMware View, enhancing virtual desktop infrastructure.

Virtual Infrastructure Management: Oversaw the management of virtual infrastructures using VMware, ensuring optimal performance and reliability.

Process Automation: Automated processes using PowerShell and Batch scripts, significantly improving operational efficiency.

Comprehensive IT Management: Managed the entire IT system, including PCs and servers, both physical and virtual.

System and Network Support: Provided robust system and network support for employees and customers, ensuring seamless IT operations.

Infrastructure Improvement: Continuously improved systems and infrastructure to meet evolving business needs.

Technical Documentation: Created, updated, and maintained technical documentation, ensuring accuracy and accessibility for ongoing and future reference.

Project Manager: Led the "CyberClasse" project, overseeing the installation of computer cabling and alarm systems in all schools in the Walloon region and Brussels.

Technical Team Management: Directed the technical team, ensuring efficient and effective project execution.

Administrative Team Management: Supervised the administrative team, coordinating tasks and workflows.

Calendar Management: Managed the daily schedules of multiple teams, ensuring timely project milestones.

Process Improvement: Adapted and enhanced existing processes to optimize project efficiency.

Inventory and Tracking Systems: Established a stock inventory system and implemented vehicle tracking to streamline operations.

Software Development: Developed an inventory management and activity monitoring program using Windev.

Reporting: Prepared and presented financial and strategic reports to the operational director and CEO, providing valuable insights for decision-making.

Specification Analysis: Analyzed new specifications and developed comprehensive responses to meet project requirements.

Single Point of Contact: Acted as the primary contact for both technical and administrative matters, ensuring clear communication and coordination.

Infrastructure Management: Managed physical and virtual infrastructures, leveraging VMware to ensure optimal performance and scalability.

Virtualization Projects: Led the migration from physical to virtual environments, successfully virtualizing complete infrastructures.

Backup Solutions: Implemented and maintained backup solutions using NT Backup, Symantec, and Veeam to ensure data integrity and disaster recovery.

Team Management: Supervised support and installation teams, handling billing, customer communications, business unit administration, order processing, and ticketing system optimization.

Key Account Management: Managed key accounts, maintaining strong client relationships and ensuring customer satisfaction.

Process Optimization: Created and reviewed operational processes to enhance efficiency and effectiveness.
Reporting: Developed strategic and financial reports for the CEO, providing insights for informed decision-making.

Software Development: Developed software for order and contract management, as well as financial tracking, using Windev.

Pre-Sales and Proposals: Engaged in pre-sales activities, writing proposals, responding to specifications, and managing quotations and orders.

Internal ICT Support: Provided internal ICT support and consultancy services to customers, including Level 2, 3, and 4 support; server and infrastructure installation, configuration, maintenance, and audits.

Server and Workstation Management: Installed, configured, and maintained servers and workstations to ensure seamless operation and reliability.

IT Support: Provided comprehensive IT support across Level 1, 2, and 3, addressing a wide range of technical issues and ensuring minimal downtime.

Network Management: Managed network infrastructure, ensuring optimal performance, security, and connectivity.

System Administration: Performed system administration tasks, including user management, software updates, and system monitoring to maintain system integrity and performance.

Windows Network Management: Installed, configured, and managed Windows 2000/2003 networks on a daily basis, ensuring their stability and performance.

Client Management: Managed multiple clients with diverse infrastructures, tailoring solutions to meet their unique IT needs.

Network Enhancement: Continuously enhanced network infrastructure, implementing updates and optimizations to improve efficiency and reliability.

Technical Proposals: Developed technical proposals for clients, recommending improvements and upgrades to their systems to enhance performance and security.

Technical Support Service: Provided comprehensive technical support services to ensure smooth and efficient IT operations.

Computer Installation and Configuration: Installed and configured computers, including Windows OS, Microsoft Office, VPN connections, and various additional software programs.

On-site Delivery and Setup: Delivered desktops and laptops to customer locations, providing operational explanations and setup assistance as needed.

Multi-Level Support: Offered support at Level 1, 2, and 3, effectively addressing a wide range of technical issues and ensuring customer satisfaction.

Workstation and Server Management: Installed, configured, and maintained workstations and servers, ensuring reliable and efficient operation.

Help Desk Support: Provided multi-level help desk support (Level 1, 2, and 3), effectively resolving a wide array of technical issues for end users.

Network Configuration and Management: Configured and managed network infrastructure to ensure optimal performance and security.

Service Coordination: Coordinated IT services with subsidiaries abroad, including locations in Paris, Canada, Lyon, and Nice, ensuring consistent IT support and standards.

Software Development: Developed a computer park management program using WinDev and a work management system using Microsoft Access to streamline operations.

Travel for IT Support: Conducted national and international trips to handle installations and troubleshoot computer park issues, including NT4/2000 servers and workstations.

Hardware and Software Troubleshooting: Diagnosed and resolved hardware and software issues, ensuring minimal downtime and optimal performance.

Appliance Installation and Documentation: Installed various IT appliances and authored comprehensive syllabi for Windows 2000, Word 2000, and Outlook 2000.

Staff Training and Course Follow-Up: Conducted training sessions for staff members and provided ongoing support to ensure effective use of IT systems.

Network Management: Managed network infrastructure, ensuring stable and secure connectivity.

IT Support: Provided Level 1 and 2 IT support, efficiently addressing user issues and maintaining high levels of user satisfaction.

Assistant to the Network Manager: Collaborated closely with the network manager to oversee and maintain network infrastructure, ensuring reliability and security.

Network Maintenance: Assisted in routine maintenance tasks, including updates, backups, and troubleshooting network issues.

Configuration and Optimization: Helped configure network devices and optimize network performance to meet organizational needs.

Documentation: Maintained detailed documentation of network configurations, processes, and procedures to support ongoing network management.

Support: Provided support for network-related issues, working alongside the network manager to resolve problems efficiently.

Project Assistance: Assisted in network-related projects, such as upgrades, expansions, and new implementations, ensuring smooth execution and minimal disruption.

Security Implementation: Supported the implementation of network security measures, including firewalls, VPNs, and intrusion detection systems.

Training and Knowledge Sharing: Assisted in training staff on network usage and best practices, contributing to a knowledgeable and capable IT team.